Privacy Policy
Effective Date: December 2025
Last Updated: February 2026
Hushed and Unheard, PLLC
Owner: Kirstie Ferrell, MSN, FNP-C
Hushed and Unheard, PLLC is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website or receive services through our practice.
1. Information We Collect
We may collect personal and health-related information when you interact with our practice, including when you:
- Complete forms on our website
- Schedule appointments
- Participate in telehealth services
- Communicate with us electronically or in person
Information collected may include your name, contact details, demographic information, health information you choose to provide, and appointment-related details.
We may also collect limited technical information such as IP address, browser type, and device data to support website functionality and security.
We do not sell or rent personal information.
2. How We Use Your Information
Your information may be used to:
- Provide medical and wellness services
- Respond to inquiries and requests
- Schedule and manage appointments
- Communicate important updates related to care
- Maintain required clinical documentation
- Improve website performance and user experience
Your information is never used for advertising purposes.
3. HIPAA Compliance and Protection of Health Information
Hushed and Unheard, PLLC complies with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Health information shared during in-person visits, telehealth appointments, or electronic communication is treated as confidential. Access to protected health information is limited to authorized individuals involved in your care.
We do not disclose health information without your written authorization unless required or permitted by law.
You may request access to your records, request corrections, or request information about how your health information has been used.
4. Telehealth Privacy Notice
Telehealth services are provided through secure, HIPAA-compliant platforms.
We do not record telehealth sessions or store audio or video content from visits. All electronic communication is encrypted.
Patients are responsible for participating in telehealth visits in a private environment to protect their own privacy.
5. Your Rights
You have the right to:
- Request access to your medical records
- Request corrections to your records
- Request restrictions on certain uses or disclosures
- Request confidential communication methods
- Ask how your information has been shared
- Withdraw consent for certain communications
Requests must be submitted in writing.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal and health information. While no system can guarantee complete security, we are committed to maintaining confidentiality and data integrity.
7. Third-Party Services
Our website may link to external services such as scheduling platforms, telehealth systems, or payment processors. These services have their own privacy policies, and Hushed and Unheard, PLLC is not responsible for their practices.
Hushed and Unheard, PLLC does not share mobile opt-in data or SMS consent information with third parties for marketing purposes.
8. SMS Communication and Mobile Privacy
Hushed and Unheard, PLLC may communicate with patients via SMS text messaging for appointment reminders, scheduling coordination, and patient care communication.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All mobile opt-in data and consent information will remain confidential and will not be sold, rented, or shared.
Mobile opt-in information will not be shared, sold, rented, or transferred to third parties for marketing or promotional purposes.
SMS communication is used solely for purposes directly related to patient care and clinic operations.
Message frequency may vary. Message and data rates may apply. Patients may opt out of SMS communication at any time by replying STOP.
Verbal Opt-In
If a patient provides verbal consent to receive SMS communications, staff will inform the patient of the following before enrollment:
• Message frequency may vary
• Message and data rates may apply
• Reply STOP to opt out
• Reply HELP for assistance
• Consent is not a condition of receiving services
Standard Verbal Consent Script
Staff will read the following before enrolling a patient in SMS communication:
“By providing your phone number, you agree to receive appointment reminders and clinic-related text messages from Hushed and Unheard, PLLC. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent is not required to receive services. Do you agree?”
Verbal consent will be documented in the patient record.
9. Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact:
Hushed and Unheard, PLLC
Email: info@hushedandunheard.com
10. Policy Updates
This Privacy Policy may be updated periodically. The effective date reflects the most recent revision.